Questions
Frequently asked.
How long does a repair take?
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It depends on the watch, the work required and parts availability. We give an estimated timeline after assessment.
How much does a watch service cost?
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Costs vary by movement, complications and condition. We provide a quotation after assessing your watch, before any work begins.
Do you use original parts?
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Parts availability differs by brand and calibre. We explain the options for your watch during assessment.
Do you offer a warranty?
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Warranty terms will be confirmed with your quotation.
Will my watch still be water resistant?
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Opening a case affects its seal. We recommend a water-resistance test after relevant work; results depend on the watch's condition.
Should I polish my watch?
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Polishing removes metal. For vintage or collectible pieces, conservative or no polishing may be preferable. We discuss this with you first.
How do I get my watch to you?
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Contact us on WhatsApp or via the assessment form and we will confirm drop-off and collection arrangements.